Frequently Asked Questions

Pre-booking questions:

  • How can I book an apartment?

    You can easily book a property through our website by selecting your desired dates, and accommodation type. Alternatively, you can contact call us on +357 99499091 or email us on [email protected] and will assist you in booking your holiday.

  • Do I need to pay a deposit?

    Yes, we require a deposit to secure your booking. The amount is shown on the website during your booking process. Our booking system will guide you through the secured payment process, ensuring a seamless experience.

  • What holiday insurance do we offer?

    We do not offer holiday insurance. However, we advise all visitors to arrange their own insurance tailored to their needs, covering various aspects such as trip cancellation, medical emergencies, and personal belongings. There are many insurance companies offering comprehensive packages to provide peace of mind for a worry-free holiday.

  • Accidental Damage Deposit & Refund

    We require as an accidental damage deposit as a precautionary measure. This deposit is fully refundable upon satisfactory inspection of the property after your stay, provided no damage or loss has occurred.

  • What if I cancel?

    Our cancellation policy varies depending on the timing of your cancellation. Details regarding our cancellation policy can be found on our website next to each room type after entering your booking dates. Alternatively, you can obtain this information by emailing us at [email protected].

  • Can I bring a pet?

    Unfortunately, pets are not allowed. We apologize for any inconvenience this may cause.

  • Can I take an extra person/infant?

    Additional guests or infants may be accommodated in some properties, subject to capacity limits and any applicable charges. For 2-bedroom flats, the maximum capacity is 4 adults. For 3-bedroom flats, the maximum capacity is 6 adults. If exceeding the maximum capacity, there is an additional cost. Please check our website or contact us for more information.

  • Is there any minimum stay for bookings?

    Yes, there is a minimum stay requirement of 5 nights for bookings.

  • How do I book a short break?

    You can book a short break by visiting our website and selecting your desired dates for your stay. Our booking system will display availability for short breaks, typically ranging from 3 to 5 days. If you have any specific requests, please don't hesitate to contact us. Please note that for short breaks, there is usually an additional fee to cover cleaning and management expenses.

  • Do you offer discounts for long-term bookings?

    offer discounts for long-term bookings, especially during the off-peak season. Please contact us for more information about long-term booking discounts and availability.

  • Can I make special requests?

    Yes, you can make special requests such as requesting a specific property feature or asking for additional amenities. We will do our best to accommodate your requests, but please note that they are subject to availability and may incur additional charges.

Accommodation questions:

  • How will I find the apartment?

    Upon receiving your full payment, we'll email you detailed driving directions from the airport to your accommodation, along with key handover instructions and a local contact number. It's important to print this document and take it with you. Alternatively, you can book our taxi transfer service for added convenience.

  • Can you arrange transport from the airport?

    Airport transfers are available at an additional cost and should be booked in advance. Let us know if you require this service.

  • Is air conditioning included in the price?

    Yes, air conditioning is included in the rental price, although we may have energy-saving devices limiting usage when vacant

  • What are your day contact hours?

    You can reach us via the provided contact numbers from 09:00 to 21:00. During peak times, there may be instances where we are available until 23:00.

  • What should I do if I need help/advice?

    You can reach us via email, phone call. Only when required we can only visit the property during operating hours 09:00 - 17:00.

  • What if I am locked out of the apartment?

    During operating hours, our technical support team will assist in opening the apartment for you. There is an extra cost of 30 EUR for assistance during regular hours. For out-of-hours assistance, the cost is 50 EUR. If you have lost the key, the additional cost is 100 EUR.

  • Are electricity costs included in the holiday price?

    Yes, electricity costs are typically included in the holiday price. However, excessive use, such as leaving the air conditioning operating all day while the property is vacant, may incur additional charges.

  • Is there parking at the property?

    We offer on-site parking facilities for free.

  • Will I need to bring my own bed linen and towels?

    Bed linen and towels are provided as standard, ensuring a comfortable stay for our guests.

  • What is the cleaning policy?

    We do not provide any cleaning service during booking. However, for bookings exceeding 10 days, we offer a mid-stay cleaning service and change of linen. Additional cleaning services may be available for an extra fee if required.

  • Is Broadband / Internet / Wireless access available?

    We offer free high-speed broadband and/or wireless internet access for guests' convenience.

  • Can we smoke or vape inside the apartment?

    Smoking or vaping inside the apartment is strictly prohibited to ensure the comfort and safety of all guests. Smoking is only allowed outside on the balcony of the property. Smoking inside the apartment may result in an additional cost to ventilate the apartment for the next guest

Post booking questions:

  • How do I pay the balance?

    You can conveniently pay the balance of your booking through our secure online payment system, or by contacting us for alternative payment methods.

  • Who do we contact before we arrive?

    Prior to your arrival, we will provide you with contact information for the property manager or owner who can assist you with any inquiries or special requests.

  • What are the check-in and check-out times?

    Check-in times, it is typically between 3:00 PM and 4:00 PM. Check-out is by 10:00 AM on the day of departure. Please refer to your booking confirmation for the specific check-in and check-out times for your property

  • Can I extend my stay?

    If you would like to extend your stay, please contact us as soon as possible to check availability. We will do our best to accommodate your request, but please note that extensions are subject to availability. Additional charges apply.

  • Do we need to clean the property before we leave?

    We kindly ask that guests leave the property in a tidy and respectable condition upon departure.

  • Customer Feedback / Review

    We value your feedback, and there are several ways you can leave a review about your stay. You may receive a follow-up email inviting you to leave a review. Your reviews help us improve our services and assist future guests in making their booking decisions.

  • What should I do if I have left an item in a property?

    If you have left an item in a property, please contact us as soon as possible. We will assist you in retrieving your belongings or arranging for their return.

  • What if we are not happy with our property on arrival or experience problems during the stay?

    If you encounter any issues with your property upon arrival or during your stay, please contact us on the number provided during your booking confirmation. We will endeavor to resolve any issues promptly to ensure you have a pleasant stay.

  • What would happen if something got damaged at the property?

    In the event of accidental damage to the property, please inform us as soon as possible. Depending on the extent of the damage, you may be liable for repair or replacement costs as outlined in the terms and conditions.

  • What happens if there is a problem during my stay?

    In the unlikely event of any issues during your stay, please contact us on the number provided immediately. We have a dedicated team available to assist you with any problems or concerns you may have, and we will do our best to resolve them as quickly as possible.

  • How can I order food and drinks for delivery from outside?

    There are plenty of options available. You can order food via the apps Foody, Wolt, and Bolt using your location address provided.

  • How can I order groceries and have them delivered to my apartment?

    Metro supermarket offers same-day delivery through the Wolt App.